In the third article of a four-part series on innovation for Hotels Magazine, CEO David Keen expands upon what GMs need to do to be industry pioneers.
Even if we take the hotel out of hospitality, it remains a people-centred industry. Enlightened leaders share the vision that people drive this business. Even so, there’s a massive difference between being greeted by a baseball-capped, denim-shirted egalitarian millennial and being ushered in by an attendant wearing a three-piece suit and lapel pin.
Read the full article at HOTELS Magazine.